Terms of service

Terms of Service

Last updated: 21 July 2026

These Terms of Service ("Terms") govern your use of the online store operated by Nan’s Crafty Creations (the "Site") and any purchase you make through it. By browsing the Site or placing an order you agree to these Terms.

Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to place an order with us.

Store Operator

Business name: Nan’s Crafty Creations
Address: 7305 Hwy 225 South, Chatsworth, GA 30705, United States
Email: info@nanscraftycreations.com
Store: nanscraftycreations.com
Language of contract: English
Currency: USD (U.S. Dollars)

Custom & Personalized Products

Most items on the Site are made to order from photos and personalization text you supply. Because each piece is produced individually:

  • Small variations in print colour, cropping, alignment, sheen, or finish are inherent to handmade and printed products and are not defects.
  • Once production has started, an order can no longer be changed or cancelled.
  • Personalized items are final sale, subject to the remake and damage terms in our Returns & Refunds policy.

Your Photos & Text (User Content)

When you upload photos or submit personalization text ("User Content"), you confirm that:

  • You own the User Content or have all the rights, licences, and permissions needed to let us use it to produce your order.
  • The User Content does not infringe anyone’s copyright, trademark, right of publicity, or right of privacy — including characters, logos, and images owned by entertainment, media, or sports organisations.
  • The User Content is not obscene, defamatory, hateful, harassing, or otherwise unlawful.

You keep ownership of your User Content. You grant us a limited licence to store, reproduce, and print it solely to fulfil your order. We may refuse to produce any order whose User Content we reasonably believe breaches these Terms or the law, and we will refund you in full if we do.

Indemnification

You agree to defend, indemnify, and hold harmless Nan’s Crafty Creations and its owners, employees, contractors, and agents against any claim, loss, damage, liability, cost, or expense (including reasonable attorneys’ fees) arising from: (a) your User Content; (b) any claim that your User Content infringes a copyright, trademark, right of publicity, right of privacy, or other right; (c) your breach of these Terms; or (d) your breach of any law or third-party right.

Orders & Acceptance

Your order is an offer to buy. We may accept, decline, or limit any order at our discretion — for example in the case of a pricing error, suspected fraud, or a materials shortage. A binding contract is formed only when we send you the order-confirmation email.

Pricing & Payment

All prices are shown in USD (U.S. Dollars). Payment methods accepted are displayed at checkout and are processed securely through Shopify. Any tax that applies to your order is calculated and shown to you before you pay. Shipping is charged at a flat rate, shown at checkout.

Shipping & Delivery

Delivery is governed by our Shipping Policy. We ship within the United States only. Carrier delivery estimates are not guaranteed, especially for made-to-order products that include a production window.

Site Content & Intellectual Property

All content on the Site other than User Content — including our logo, product photography, designs, and text — belongs to or is licensed by Nan’s Crafty Creations and is protected by U.S. and international intellectual-property law. You may not copy, modify, distribute, or publicly display it without our written permission.

Shopify Platform

The Site is hosted on the Shopify platform, provided by Shopify Inc., which supplies the e-commerce technology that lets us sell to you. Your use of the Site is also subject to any applicable Shopify terms; nothing here makes Nan’s Crafty Creations responsible for the platform itself.

Disclaimer of Warranties

The Site and its content are provided "as is" and "as available", without warranties of any kind except those that cannot be excluded by law. We do not warrant that the Site will be uninterrupted or error-free.

Limitation of Liability

To the fullest extent permitted by law, Nan’s Crafty Creations is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit or revenue, arising from your use of the Site or our products. Our total liability will not exceed the amount you paid for the order giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited.

Privacy

Your use of the Site is also governed by our Privacy Policy, which forms part of these Terms.

Prohibited Uses

You agree not to use the Site to: (a) break any law or regulation; (b) infringe anyone’s rights; (c) interfere with the operation or security of the Site; (d) try to access non-public areas or systems; or (e) place fraudulent orders or submit false personalization details.

Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia and the United States, without regard to conflict-of-law rules. Any dispute will be heard by the state or federal courts located in Georgia, unless a mandatory consumer-protection law of your home state provides otherwise.

Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with a new "Last updated" date, and continued use of the Site after that means you accept them.

Contact

Questions about these Terms: info@nanscraftycreations.com.